The bad situation of "Monster Hunter: Wilderness" has aroused strong dissatisfaction among players. It is suspected that many players have personally threatened and harassed Capcom developers through customer service and forums.Capcom released an announcement today and made an official response.
In the announcement, Capcom said that it found that some verbal attacks on company employees, including publicly naming or alluding to specific personnel, harassment and other harassment words and deeds, which seriously affected the physical and mental health of employees.In order to ensure the safety of all employees, such behaviors will be resolutely responded to.
Capcom said that they have the right to suspend the support and services of relevant customers (banned accounts?), and if the circumstances are serious, they will take legal measures to prosecute them.
Capcom official website news:
Important notice
Response measures on “customer harassment behavior (such as slander, slander, etc.)”
Release date: July 4, 2025
Our company always regards customer opinions and suggestions as valuable resources, listens carefully, and actively applies them to the improvement of goods and services, and is committed to continuously improving overall quality.
However, recently, we have found some verbal attacks against our employees in the customer support window, social media, game sales platform comment sections and various submission websites, including publicly calling or alluding to specific personnel to slander, slander, personality denial, threats, violence previews, and business obstruction previews.
Such behaviors not only seriously affect the physical and mental health and work environment of the employees involved, but may also have adverse effects on the service experience of other customers.
In order to ensure the safety and dignity of all employees and maintain good service order, the company will resolutely respond to such behaviors in accordance with the "Customer Harassment Behavior Response Guidelines".
Customer harassment behavior response pointers
Our company refers to the "Customer Harassment Corporate Manual" issued by the Ministry of Health, Labor and Welfare of Japan to clarify the following behaviors that exceed social concepts and are unacceptable.Once such behavior is confirmed, we have the right to suspend the support and services of the relevant customers.
For cases with serious circumstances and serious nature, the police and legal professionals will be contacted in accordance with the law and legal means will be taken, including but not limited to civil litigation and criminal proceedings.
Acts that may be considered "customer harassment" include, but are not limited to:
Through email, consultation forms, social media, online comments and other channels, the following behaviors are implemented:
・Slander, slander, reputation damage, personal attack, personality denial, insulting remarks
・Violence threats, violence warnings, business obstacle warnings
Intimidation or coercion, intimidation, insult, harsh words, excessive accountability, forced rebuke, etc.
Unreasonable claims or repeated requests for the same content
Violent acts or acts that are violent
Enter our company's premises without permission or stay for no reason
Long-term restraint under non-reasonable reasons, or requiring response during non-working hours
Ask company employees to meet in unreasonable places
Apparently excessive or unreasonable service or compensation claims
Request for special treatment
Company apology request without justifiable reasons
Request for unreasonable product replacement, monetary compensation and other services beyond the scope of social common sense
Infringement of employee privacy
All kinds of harassment, such as sexual harassment
No reasonable basis, requiring excessive punishment for employees
