Recently, a player shared his experience of encountering a base failure in less than a week after getting the Switch2 and going to a retailer to seek after-sales repairs without success.This incident caused the first player to be dissatisfied with various Switch 2 failures and after-sales chaos.

Since its release, the problem of its dock failure is gradually causing users to worry.Many consumers reported that the newly purchased Switch2 dock had completely failed after just a few days of use, which was specifically manifested as functional failures such as inability to charge and no video output.This phenomenon has caused heated discussions in game forums such as Reddit, and related discussion posts have continued to increase.

In terms of after-sales service, affected users have encountered many obstacles.Some users who purchased through retailers such as GameStop found that the Nintendo official system could not recognize the product warranty status because the merchant did not register the warranty information in time.What makes consumers even more dissatisfied is that the official repair plan requires users to pay about US$180 at their own expense and also bear the round-trip shipping fee, which is rare for new products that have just been released.

Nintendo has not yet issued a formal statement on this matter, but the customer service department has begun to accept relevant repair requests.It is worth noting that similar situations also occurred when the Switch was first released in 2017, when the problem of Joy-Con handle drift eventually forced Nintendo to launch a global free repair program.Industry insiders are closely monitoring the developments and speculating that the official may adjust the after-sales policy based on the scale of the failure.